One Phone Call Does It All

Lehigh Valley Hospital’s TRANSFER CENTER expedites patient transfer with streamlined, centralized service.

When you call the Transfer Center, you’ll speak with a specially educated triage R.N. who will gather clinical and basic demographic information about your patient and your transfer preferences.

We automatically accept any acute critical transfer without requiring precertification.

The nurse will:

• Locate an accepting physician
• Dispatch a University MedEvac helicopter, if needed
• Assist with ground transportation, if needed
• Arrange for a bed in the appropriate level of care that will be ready when your patient arrives
• Complete necessary registration paperwork, including financial information and precertification when necessary

The options you need to provide the best care for your patient

You may choose the physician or group to whom you refer your patient, as well as how and when to communicate with the accepting physician. When you call the Transfer Center, we will help you:

• Refer to a service or group that you specify
• Refer to specialty service

Confirmation in 10 minutes

The Transfer Center nurse will call you back with confirmation of acceptance and room assignment within 10 minutes. If there is a delay, you will receive a call within 10 minutes with further instructions.

*COBRA/EMTALA regulations require that you have an accepting service, but they do not require that you speak with the physician directly.

Speak with a physician before transferring your patient

We’ll communicate with you in the following ways, as you prefer:

• Call back by the accepting physician
• Conference call with the accepting physician (arranged by the Transfer Center R.N.)
• Transfer nurse communicates clinical information directly to the accepting physician and confirms acceptance between the accepting and referring physician

Great service benefits you and your patients

This streamlined service saves you time and ensures that your patients receive the care they need as quickly as possible.

• Explain your patient’s medical condition and needs just once
• No transfers of calls between departments
• No waiting on hold
• All communications are with a medically knowledgeable person—an R.N. with a strong clinical background
  
  
  
  

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